Shipping and exchange.
How your tins reach you, and what happens if one arrives wrong.
The short version
We deliver across India. Orders are packed within one working day and usually arrive in 2 to 7 working days. Delivery is free on orders over ₹499. If a tin arrives damaged or wrong, we exchange it at our cost.
Where we deliver
We deliver to addresses across India. If our courier does not serve your pincode, we will tell you before your order is confirmed or as soon as we find out, and refund anything you paid in full.
How long it takes
- Packing: within one working day of your order being confirmed.
- Delivery: usually 2 to 7 working days after dispatch, depending on your pincode.
- Working days are Monday to Saturday, excluding public holidays.
If your order arrives later than this, you may return it for a full refund, unless the delay was caused by events outside anyone’s control, such as floods or strikes.
What delivery costs
Delivery is free on orders over ₹499. Below that, the courier’s standard charge applies, and it is always shown in your total at checkout before you pay. Prices include GST.
Payment and cash on delivery
You can pay by UPI, card or netbanking through Razorpay, or choose cash on delivery and pay the courier when your order arrives.
Tracking your order
You receive an email confirmation when your order is placed. Signed in, you can see your order and its status under My orders. For anything else, email team@kaffgum.com with your order number.
Changing your address
Need to change the delivery address? Email team@kaffgum.com with your order number before your order is dispatched, and we will update it.
Exchanges
Kaffgum is food, so we exchange a tin when the problem is on our side. If your order arrives damaged, with a broken seal, the wrong flavour, the wrong quantity, expired, or with a fault you only find once it is open, email team@kaffgum.com within 7 days of delivery with photos. We send a replacement at our cost, or refund you in full if you prefer or if it is out of stock.
We cannot exchange an opened tin without a fault, or a tin you would simply like in a different flavour, because we cannot safely take food back once it has left our hands. The full rules are in our cancellation and refunds policy.
Questions
Email team@kaffgum.com or use our contact page. Grievance Officer: Kartik Yadav, Proprietor — team@kaffgum.com, +91 78870 67070, 43 Krishna Enclave, Sipri Bazar, Jhansi, Uttar Pradesh 284003. We acknowledge every complaint within 48 hours and resolve it within one month.
Not for under 18s, or anyone pregnant or sensitive to caffeine.